Services

Support

InfoStrength Software’s Technical Support group provides unmatched quality of service through its Customer-First focus. Detailed, accurate support means that InfoStrength can resolve customer inquiries on the first call, eliminating the need for additional service calls and lowering support costs.

Adherence to “no software is released until it is truly validation ready” policy is an industry best practice. InfoStrength’s industry experts take full responsibility for all calls and guarantee 100% customer satisfaction. No one else offers this level of commitment and support:

Direct response rate100%
First call resolutions95%
Grade for customer service100%
Answered without escalation95%
Our support experts participate in rigorous training to ensure superb performance100%

Because of the methodology of software design, the need for training, implementation and support is minimal and this means savings for our clients. InfoStrength’s quality of product and ease of use eliminates the need for multiple types of support offering infrastructure.